Privacy Policy
This Privacy Policy explains how Plumbing Dynamix collects, uses, stores and discloses personal information when you use this website, request a quote, contact the team by phone or WhatsApp, or book plumbing services.
Personal information we may collect
We may collect information you choose to provide, including your name, phone number, email address, suburb, property address, service request, photos or videos of a plumbing issue, preferred booking times and any other details you send through the website, phone, WhatsApp or another contact method.
When you use the website, basic technical information may also be collected through hosting logs, such as IP address, browser type, device information, pages visited and the date and time of access. This helps keep the website secure and working properly.
How we use personal information
- To respond to enquiries and quote requests.
- To book, provide and follow up on plumbing services.
- To communicate about urgent repairs, site access, pricing, invoices and service updates.
- To improve website performance, customer service and local plumbing support.
- To meet legal, insurance, licensing, safety and accounting obligations.
- To send marketing or follow-up messages only where permitted by law or with appropriate consent.
Sharing information
We may share information with team members, subcontractors, suppliers, IT and hosting providers, payment or accounting providers, professional advisers, insurers, regulators or authorities where reasonably necessary to deliver services, operate the business or comply with the law.
If you contact Plumbing Dynamix through WhatsApp or interact with third-party services such as Google Maps or Google Reviews, those providers may handle information under their own privacy terms.
Cookies, tracking and website technology
This website uses basic website technology and server logs needed to deliver pages, protect the site and understand technical performance. At the time this page was prepared, the site does not include direct advertising pixels or analytics scripts that require a separate marketing cookie banner.
If optional analytics, advertising pixels or remarketing tools are added later, this Privacy Policy and the Cookie Notice should be reviewed and updated before launch.
Marketing communications
Plumbing Dynamix will only send direct marketing where permitted by Australian law, such as where you have provided consent or where the business has another lawful basis to contact you. Marketing messages should identify the sender and include a simple way to unsubscribe or opt out.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is kept only as long as reasonably required for customer service, legal, accounting, insurance, safety and business record purposes.
Access, correction and complaints
You may request access to personal information held about you or ask for it to be corrected if it is inaccurate. You may also contact Plumbing Dynamix with any privacy complaint or question using the contact details on this website.
If a privacy concern is not resolved, you may contact the Office of the Australian Information Commissioner for further information about privacy rights in Australia.